Travel Insurance - A true story

When planning a trip, whether business or pleasure, most travelers do not think of the mishaps that can occur on the road. Furthest from their minds is the thought that the unexpected can happen – domestically and abroad. Fortunately, when the worst does happen, travelers who carry travel insurance coverage often find it worthwhile.

A Caribbean Calamity For Carolyn of Forest City, Iowa, her 10-day Caribbean cruise came to an early end when her friend and travel companion, Wanda, was hospitalized with pneumonia in Mexico during a stop in Cozumel.

Luckily, Carolyn and Wanda purchased the Protect Assist plan through AIG Travel Guard prior to their trip and were able to speak with an assistance coordinator directly over the phone. Not only was Carolyn surprised to find that she would be covered under trip interruption, allowing her to stay behind with Wanda, but a representative from AIG Travel Assist was able to speak with the Mexican doctors to make sure Wanda received proper medical care.

AIG Travel Assist's bilingual assistance coordinators relayed information to Carolyn and Wanda’s family back home regarding Wanda's medical condition. Once Wanda was well and fit to travel, assistance coordinators arranged an evacuation for Wanda and flight arrangements for Carolyn to return home.

Carolyn and Wanda weren't able to finish their Caribbean cruise, but the Protect Assist travel insurance plan through AIG Travel Guard helped them in so many ways during a difficult emergency in a foreign country. Plus, Carolyn and Wanda were reimbursed nearly $8,000.